Payliance Response to COVID-19

By Payliance | 03/20/20

In response to the COVID-19 pandemic, Payliance has implemented the following changes to consider the health of our communities while continuing to deliver the high-quality service that our customers deserve and expect.

Most of our employees are now working from home. We are fortunate to have invested in an infrastructure that has allowed for this relatively seamless transition. This operating architecture allows Payliance to provide our full range of services without interruption.

We have had the appropriate conversations with the 3rd party partners in our service delivery path. These partners include our bank sponsors, Amazon Web Services and other platform technology partners. All have relayed their ongoing ability to support our shared partnership.

As you know, this continues to be a fluid situation with swift, sometimes dramatic changes implemented at the Federal and State government levels without notice. We will continue to provide updates where deemed helpful. In the interim, please find below a couple of contacts points for Payliance if something is needed.

Merchant Services
1-800-634-4484
merchantservices@payliance.com

Technology / Integration
1-877-268-8159
TechnicalSupport@payliance.com

Our guiding principle has always been PARTNERSHIP with our customers. Payliance continues to operate in the belief that our success is inextricably tied to the success of our customers. In this difficult set of circumstances, we felt it important to let you know that Payliance continues working diligently in support initiatives valued by our customers.

We hope all of your families, employees and neighbors are healthy and safe.

Respectfully, 

John Cullen Steve Valachovic
CEO EVP
jcullen@payliance.com svalachovic@payliance.com